- How do you ship?
- Where do you ship?
- Do you charge sales tax?
- What silver do you use?
- What gold do you use?
- How do I clean the matte/polished/hammered silver pieces?
- How do I clean the matte/polished/hammered gold pieces?
- How do I clean the stingray leather?
- Why do we use PayPal?
- How do I use PayPal?
- What is your return policy for jewelry?
- What is your return policy for Stingray leather?
- How do I get an item of jewelry repaired?
- How do I choose a ring size?
- How do I choose a necklace length?
We ship using the United States Postal Service (USPS). As we ship from the US Virgin Islands, it is the only mail carrier that considers the territory "Domestic". Fedex, UPS, and DHL consider the USVI a international and their rates are typically higher. USPS rates are the most economical for our customers and for us. If you would like to use your own account with another carrier we would be happy to oblige, please contact us before placing an order online to do so as we have not made allowances for other carriers online. Should you choose to use another carrier we would advise you to check the rate you will be charged, we would be happy to assist with package dimensions and weights.
We ship using Priority Mail service with USPS. Parcel post or first class mail simply take too long by boat from an island! The cost of shipping is based on the amount of the purchase. All packages are sent with Delivery Confirmation and are insured for the value of the shipment.
We ship anywhere within the US and Canada(customs and duty are the responsibility of the buyer). For international shipping and rates please contact us.
We do not charge any sales tax. The U.S. Virgin Islands are duty free.
We use Sterling Silver which you may know as 925. That is 925 parts per thousand of fine silver and 75 parts per thousand of alloy.
We use 14kt and 18kt gold. 14kt gold is also known as 585, that is 585 parts per thousand of fine gold. 18kt gold is 750 parts per thousand of fine gold.
Matte finished pieces should not be cleaned with a polishing cloth as this will remove the matte finish. Matte finish pieces are best cleaned using a silver (or gold) dip. Polished or hammered finish pieces can be cleaned using a polishing cloth, or dip. If you find there is grime is the nooks and crannies, you can use a soft baby toothbrush to gently lift the grime away, just be gentle as too much scrubbing will scratch the surface. Should you have any questions regarding the finish of the jewelry please contact us via email or telephone at 919.749.2239, and we would be happy to answer any questions.
Stingray leather items may be cleaned with a soft damp cloth.
PayPal provides our customers with a secure method of completing purchases using payment methods that they prefer.
For information on setting up and using a PayPal account please see the PayPal website at www.paypal.com
We want you to be happy with your purchase. We stand behind the jewelry we manufacture and enjoy having happy customers. Should you have an issue with an item of jewelry that you purchase from us, please contact us within 14 days of receiving the item to let us know what the issue is and we will either resolve the issue or you may return the item to us.
If you are unhappy with your purchase of a stingray leather item please contact us within 14 days of receiving the item for a return authorization number. The item must be in original condition. Items that show wear are not considered returnable.
Please contact us with any repair questions at firstname.lastname@example.org or 919.749.2239. Please do not send an item back without a repair authorization as any parcel without a repair authorization number will be refused.
The length of a chain or necklace is measured from one end of the clasp to the other. If you don't have a necklace to check the length a piece of string should at least be able to give you an idea of where the necklace would fall on you. We can size any necklace or chain to the length you would like however, a non-standard length (a length other than 16" or 18") would be non-returnable.